Barq Connect unifies WhatsApp, Instagram, Messenger, live chat and email into a single team inbox — with automation, AI-assisted replies and analytics, hosted in the Kingdom.
Every channel lands in one shared inbox. Assign, reply, tag, add private notes and collaborate — no switching between apps.
Route conversations, auto-reply, set business hours and SLAs, and deploy no-code chatbots to handle repetitive questions around the clock.
Draft answers, summarize long threads, and translate between Arabic and English instantly — so agents respond faster and on-brand.
A complete profile for every customer — full conversation history, notes, labels and custom attributes, all in one place.
Track first-response and resolution times, CSAT, conversation volume and agent performance with live dashboards you can export.
Open REST APIs and webhooks connect Barq Connect to your CRM, ERP or internal systems — with a secure, documented integration layer.
Designed for Arabic from the ground up — right-to-left interface, Arabic reports and native support for your team and customers.
Your data stays in Saudi Arabia. Barq Connect can be deployed on infrastructure inside the Kingdom to meet data-residency requirements.
Built to help you meet Saudi Arabia's Personal Data Protection Law — with consent, retention controls and data-subject request handling.
Local invoicing in Saudi Riyal, onboarding in Arabic, and a support team that understands the Saudi market.
Link WhatsApp, Instagram, Messenger, live chat and email in minutes.
Add agents, set roles and organize by department or brand.
Build workflows, chatbots and SLAs so nothing slips through.
Watch response times drop and satisfaction rise on live dashboards.
WhatsApp, Instagram, Facebook Messenger, Telegram, a website live-chat widget, email and SMS — all in one shared inbox, with more channels added over time.
Yes. Barq Connect can be deployed on infrastructure hosted inside the Kingdom so your customer data stays within Saudi borders and helps meet data-residency requirements.
Barq Connect is Arabic-first: a full right-to-left interface, Arabic reporting, and AI that drafts and translates between Arabic and English.
Request a demo and our team in Riyadh will scope your channels and team, set up the platform, and onboard your agents in Arabic.
Book a demo and our Riyadh team will walk you through Barq Connect on your own channels.
Tell us what you need and we'll respond within 24 hours with a tailored quote.
