This Privacy Policy explains how Barq Connect, a customer-conversation platform operated by Barq Technology ("Barq", "we", "us", or "our"), collects, uses, shares, and protects information in connection with the Barq Connect service and website (the "Service").
Barq Connect lets businesses manage customer conversations across channels such as WhatsApp, Instagram, Facebook Messenger, Telegram, website live chat, email and SMS from a single team inbox. By using the Service you agree to the practices described in this policy.
The Service is provided by Barq Technology, based in Riyadh, Kingdom of Saudi Arabia.
For our business customers, Barq Connect acts as a data processor that handles end-customer conversation data on our customers' behalf and under their instructions. Each business customer remains the data controller of the conversations conducted through their account.
We collect the following categories of information:
We use the information we collect to:
Barq Connect integrates with third-party messaging platforms — including Meta Platforms (WhatsApp Business Platform, Instagram and Facebook Messenger), Telegram, email and SMS providers — so that your business can receive and send messages through them.
When you connect one of these channels, we receive and process the data necessary to deliver those conversations to your inbox, in accordance with the terms and policies of the relevant platform. We only use data obtained from these platforms to provide the Service to you, and we do not sell it or use it for advertising.
Access tokens and credentials for connected accounts are stored securely and used solely to operate the channels you have connected. We use a limited number of trusted infrastructure and sub-processors (such as hosting and messaging providers) that are bound by confidentiality and data-protection obligations.
We do not sell your personal data. We share information only in these limited circumstances:
We retain personal data for as long as your account is active and as needed to provide the Service. Business customers can configure retention settings for conversation data within their account.
When an account is closed, we delete or anonymize the associated personal data within a reasonable period, unless a longer retention period is required to comply with legal obligations, resolve disputes, or enforce our agreements.
We apply technical and organizational measures designed to protect personal data, including encryption in transit, access controls, role-based permissions, and monitoring. No method of transmission or storage is completely secure, but we work continuously to safeguard the information entrusted to us.
Barq Connect is built to keep customer data within the Kingdom of Saudi Arabia and can be deployed on in-Kingdom infrastructure to support data-residency requirements. Where any processing takes place outside the Kingdom, we do so only in line with applicable Saudi data-protection regulations and with appropriate safeguards in place.
In line with Saudi Arabia's Personal Data Protection Law (PDPL), you may have the right to access, correct, or request deletion of your personal data, to object to or restrict certain processing, and to withdraw consent where processing is based on consent.
If your personal data was collected by a business that uses Barq Connect (for example because you messaged that business), that business is the data controller and you should direct your request to them; we will assist them as their processor. To exercise your rights with Barq directly, contact us at info@barq-tech.com.
You can request deletion of your personal data held in Barq Connect at any time:
If your data was collected by a business using Barq Connect, we may forward your request to that business as the responsible data controller.
We use essential cookies to keep you signed in and to operate the Service, and limited analytics cookies to understand and improve usage. You can control cookies through your browser settings; disabling essential cookies may affect how the Service works.
The Service is intended for businesses and is not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the Service.
If you have questions about this Privacy Policy or how your data is handled, contact us:
